Physical and mental demands
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this position. Most work is performed in the field traveling to customer locations. Extensive travel by driving and flying is required. The employee is regularly required to stand or sit for extended periods of time and walk on non-forgiving surfaces such as concrete. Frequently the employee is required to climb or balance, climb stairs, stoop, or kneel. This position requires the ability to safely climb a ladder while carrying items and have a good sense of balance. This position requires physical agility and heavy lifting up to 50 pounds may be required. Utilization of both gross and fine motor skills of the upper extremities are required to provide services, this includes regular use of hands to handle or feel and reaching with hands and arms. Vision requirements for this job include close vision, depth perception, ability to adjust focus, and accurately read written and computer-generated information. The use of scissor and other lifts may also be required as work may be performed at heights well over six feet. Employees should be comfortable working at such raised elevations.

Work environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. While performing the duties of this position, the employee is often subject to a variety of conditions, including a warehouse environment where temperatures can vary from very cool to very warm, outdoor sites, freezer storage, etc. Customer site locations be can cold, hot, dirty and with poor access (includes high elevations and confined spaces). The employee is also exposed to outside weather conditions which may be wet or humid, snowy and icy, or hot. The noise levels in the work environment are typically moderate to loud. The employee works around machinery and moving vehicles. Some time may be required to work outside the scope of normal business hours typical of 20- 30 hours per month.

JOB PURPOSE
The Service Technician (I) is responsible for the qualified delivering of installation, trouble shooting, repair, and other services for the standard range of «Company» electrification and automation products and services for our customers at «Company» as well as at onsite locations. The Technician supports and help develop relationships with the customer onsite and offsite e.g., by proactively searching for opportunities to provide «Company» solutions and services that optimize the customer's operations. Thus, the Technician indirectly contributes to the profitable growth of «Company» business. Furthermore, the Technician might be responsible to functionally lead, supervise, or train a team of (third party) Technicians onsite.

MAIN RESPONSIBILITIES
Responsibility is task-oriented and focuses on duties, obligations and processes that must be in place to satisfactorily perform a task and achieve a goal.

Technical Services

• Effectively and accurately perform installations, commissioning, inspections, supervisions, repairs and troubleshooting at customer site locations individually or with team members
  
• Take over onsite responsibility as Technician Lead if Engineering & Service Manager is not present

o Internal resources: lead and manage a core team of Technicians at onsite location if required by service quote under consideration of the best interest of «Company» and applying «Company» service philosophy; provide direction on behalf of Manager of Service & Engineering; ensure that site reports are completed by all team members in an accurate, detailed, and timely manner and send documentation of completed site reports per assignment for quality check to Manager Service & Engineering
o External resources: lead and manage a core team of Technicians at onsite location if required by service quote under consideration of the best interest of «Company» and applying «Company» service philosophy

• Effectively and accurately read and adhere to provided system layout drawings during services
• Manage assigned tool and equipment inventory and bag and inspects tools regularly for safety and condition
• Serve as the point of contact for the customer during services when a supervisor is not onsite and provide quality customer service e.g. inform customer proactively about status updates
• Build up trustful relationship with the customer onsite and actively seek opportunities to educate customers about (upselling) «Company» products and services to increase our business base with the customers (inform Supervisor about potential after sales opportunities)
• Available to travel as required (e.g. at last minute in the event of emergencies or other unplanned site occurrences, during planned site shutdowns, during holidays, etc.) and organize travel arrangements according to «Company» policies
• Conduct himself/herself professionally at all times (e.g. at home office, while on job sites, and during travel to/from job sites)
• Remain compliant with all legal and regulatory OSHA safety requirements and certifications
• Implement and practice OSHA Safety Standards at both office and customer site locations in order to maintain OSHA compliance and provide insights and suggestion to Engineering & Service Manager Certification Program
• Work to achieve expert level of product knowledge and applications within the «Company» Certification Program
• If requested, assist in training of «Company» Technicians in various capacities including hands-on training, site- training, etc. to become proficient in «Company» systems as well as applications

ADDITIONAL TASKS

• Communicate any deficiencies in «Company» departments with specifics on issues to Engineering & Service Manager
  
• Perform other duties as required by the nature of the position or as requested by the Engineering & Service Manager

ACCOUNTABILITIES
Summary of critical goals and key successes the position holder is held accountable for. The accountable person takes responsibility for everything that happens as a result of the actions that were taken.

• Accountable that assigned installation services are properly installed when handed over to customer and put into service
• Accountable to report any anomalies or defects related to «Company» products or applications
• Accountable for completion of accurate and detailed expense reports following «Company» Inc.'s reporting guidelines

KEY INTERFACES
«Company» HQ▪ «Company» System & Project Team (e.g. onsite operations) «Company» Inc.

• Engineers
  
• Engineering & Service Manager
  
• Commercial Sales Specialists
  
• Outside Sales Manager
  
• Regional/Market/Industry Manager
  

EDUCATIONAL BACKGROUND

• Technical Education-ideally technical/electrical focus combined with apprenticeship or higher is preferred
• Electrical of other related industry certification is preferred

PROFESSIONAL EXPERIENCES

• 3+ years of proven related job experience in installation of mobile electrification equipment or electrical automatization related work in manufacturing industry
  
• Proven ability to successfully perform repairs and troubleshooting at customer site in event of emergencies or other unplanned site occurrences
  
• Proven ability to effectively organize, plan, prioritize, document, and complete work efficiently with minimum supervision
  
• Experience to provide technical information to and to interact with non-technic target group (internally & externally)
• Experience in providing technical training for electronic, electrical and mechanical products and applications is preferred

TECHNICAL COMPETENCIES

• Electronic, Electrical & Mechanical prowess (knowledge of concepts and theories for electrical applications is fundamental)
  
• Familiar with AutoCAD , SOLIDWORKS, SOLIDEDGE.
  
• Familiar with Allen Bradley, Siemens PLC (Program Logic Control) system, DCS (Distributed Control System), Schematics, SAP and other electrical control systems.
• Interpret complex prints, drawings, and other industry related documents
• Familiar with high/low voltage electrical components, such as sensors, switches, contactors, and other electrical components
• Basic computer knowledge e.g. first experience with MS Outlook, Excel, Word

METHODOLOGICAL COMPETENCIES

• Analysis and problem-solving ability
• Customer orientation
• Target and result oriented
• Responsible readiness
• Communication skills (across hierarchies) including active listening, articulation of ideas and concept, confident presence, management of complex relationships, planning and communicating with interfaces and across hierarchies (peers, colleagues, customers, stakeholders, executive management)
• Solid time management and planning skills
• Structured and self-organized way of working
• Ability to work under pressure
• Detail-oriented and hands on mindset
• Team player
• Flexibility to react to site conditions/circumstances change